GMA FAQs

Thank you so much for reaching out about our Source Crystal Water Bottles as part of Steals & Deals with Good Morning America.

Please see if your question can be answered in the following FAQs.

If not, someone will respond back to you within 24-hours if you email hello@modernmysticshop.com.

SHIPPING DATES
Orders placed on 12/13 will be shipped by 12/14. Orders placed on 12/14 will be shipped on 12/16 since USPS doesn't run on Sunday. All orders will arrive at your delivery address by 12/23/19. If you need the product at location other than your home before 12/23 we suggest shipping the product to the final destination address to insure it arrives on time.

SHIPPING 
Your order will be shipped via USPS and you will receive tracking information as soon as your order is fulfilled. 

SPECIAL PACKAGING REQUESTS
Due to the large volume of orders we cannot accommodate any special requests such as gift receipts, leaving out invoices, or shipping in an unmarked box. 

RETURNS
Orders can be returned for a full refund within 30 days of ordering if the items is in unused condition in the original packaging. Return shipping is at the customer's expense. 

Please ship to: HD Fulfillment Modern Mystic Shop 1015-A Collier Rd Atlanta, GA 30318

HOW TO I CANCEL AN ORDER
Send an email with the subject line CANCEL ORDER to hello@modernmysticshop.com with your name and order number. If the order hasn't shipped we will cancel it immediately. If it has, you will have to issue a return and ship it back to: HD Fulfillment Modern Mystic Shop 1015-A Collier Rd Atlanta, GA 30318

HOW DO I PLACE AN ORDER?
This deal can only be purchased through the Good Morning America Steals & Deals site during the promotional window (12/13/19-12/14/19). If you'd like to order after the window you can visit ModernMysticShop.com

CAN I GET THE SALE PRICE?
If it's after 12/14/19 please visit ModernMysticShop.com and purchase at whatever the current price is via our site directly.

I DIDN'T GET MY TRACKING EMAIL OR ORDER CONFIRMATION
First, check your spam folder. Next, it's likely there was a typo in the address that was entered when ordering. If that's the case,

Send an email with the subject line TRACK ORDER to hello@modernmysticshop.com with the name on the order and we will locate your order and send your tracking information.

TRACKING SAYS IT HASN'T SHIPPED YET
We promise it has been picked up! USPS is swamped and sometimes they are slow to update the pick up in the system. Rest assured it's on the way and will arrive by 12/23/19.

WHERE IS MY PACKAGE?
The tracking information provided by USPS is the best and most accurate way to get the latest information on your shipment. The same information that comes up on your tracking notice, is the same information we and USPS representatives have access too.

DAMAGED ITEM
If you've received a damaged item, please submit a photo of the broken product, name on order, and order number via email (hello@modernmysticshop.com) with the subject line: DAMAGED ITEM and we will give you a full refund of your purchase. 

LEAKING WATER BOTTLE
Please insure the bottom is lined up with the thread and is closed properly. Sometimes it seems likes it's closed, but it isn't lined correctly and it will leak. We have never actually experienced a leaky bottle and it's always an error in how the cap is secured. 

HOW DO I GET THE PROTECTIVE FOAM OFF THE CRYSTAL?
The bottle opens from the top and bottom. Unscrew the bottom, pull the foam off of the crystal and screw the bottom back on.
PRODUCT DETAILS
  • Holds about 18 ounces of water
  • Each crystal is different and will vary slightly
  • We have clear quartz, amethyst, and rose quartz available. All are safe to drink.
  • Water bottle is made of glass, closures are bamboo and plastic, and the crystal is wired into a stainless steel holder.
  • Closures open from the top and the bottom for easy cleaning
  • The glass is dishwasher safe and the other parts should be hand washed
  • If the crystal looks like it's out of the secure holder, please note it can be reattached.
  • The glass is fragile so please use the protective sleeve
  • If the bottle breaks due to dropping or hitting it against something we are not responsible