ONLINE ORDERS + SHIPPING

When will my package arrive?

There is up to a 2 weekday processing period for packages to be shipped and shipping time varies based on shipping method selected.

Where is my package?

When your package ships, you’ll receive an email immediately with your shipping and tracking information. Make sure you check your spam folder if you don’t see this email. Still can’t find it? Contact us at  hello@modernmysticshop.com and we’ll help.

The tracking says my package was delivered, but it isn’t here!
Sometimes mail gets marked as delivered a little early which is frustrating. Please give your package an additional 24 hours to arrive. If you still don’t receive it, contact us at hello@modernmysticshop.com.

My package was stolen! Will you replace it?

We’re so sorry to hear your package was stolen. After items have left our facility, it’s the responsibility of USPS to help you resolve issues with stolen items. You can make a claim here: https://www.usps.com/help/claims.htm.

What is your online return and exchange policy?

We’re sorry you’re not in love with your item! We currently do not accept any returns or exchanges unless the product was damaged or defective. For our complete return policy, please see our return page here. If you’ve received a damaged or defective product please contact us at hello@modernmysticshop.com. 

When will my favorite item be back in stock?

Supply chains can be tricky, but we try our very best to keep your favorite products stocked up. If you’re worried that your favorite item has been discontinued, feel free to reach out to us on our chat or by email at hello@modernmysticshop.com.

ONLINE RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

* Gift cards

* Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@modernmysticshop.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@modernmysticshop.com and send your item to: HD Fulfillment | Modern Mystic Shop 1015-A Collier Rd NE Atlanta, GA 30318, United States.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 

Modern Mystic Shop - 325 Candler St NE Atlanta, GA 30308

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Lost or stolen items will not be covered by Modern Mystic Shop. Once we send your item to USPS you will have to process a claim with them.