Orders placed Monday through Friday by 3 pm EST will be shipped same day excluding national holidays. Orders placed on Saturday and Sunday will be shipped on Monday by 3 pm EST. You will be sent tracking information via email at the time of shipping.
We ship via USPS and delivery times are based on the postal service's volume and flow. If you get a notification that your package was delivered and you don't have it, please wait 24 hours. We've noticed USPS have had some delays.
ONLINE ORDERS + SHIPPING
Where is my package?
When your package ships, you’ll receive an email immediately with your shipping and tracking information. Make sure you check your spam folder if you don’t see this email. Still can’t find it? Contact us at email@example.com and we’ll help.
The tracking says my package was delivered, but it isn’t here!
Sometimes mail gets marked as delivered a little early which is frustrating. Please give your package an additional 24 hours to arrive. If you still don’t receive it, contact us at firstname.lastname@example.org.
My package was stolen! Will you replace it?
We’re so sorry to hear your package was stolen. After items have left our facility, it’s the responsibility of USPS to help you resolve issues with stolen items. You can make a claim here: https://www.usps.com/help/claims.htm.
What is your online return and exchange policy?
We’re sorry you’re not in love with your item! We currently do not accept any returns or exchanges unless the product was damaged or defective. For our complete return policy, please see our return page here. If you’ve received a damaged or defective product please contact us at email@example.com.
I saw something in your store, but I can’t find it on your website.
We only carry our core line of products and best sellers in our online store. For the full Modern Mystic Shop experience, visit us at our Atlanta and New York locations. If you want to double check about an item, use our chat at the bottom right of the screen and we’re happy to help.
When will my favorite item be back in stock?
Supply chains can be tricky, but we try our very best to keep your favorite products stocked up .If you’re worried that your favorite item has been discontinued, feel free to reach out to us on our chat or by email at firstname.lastname@example.org.
BECOME A STOCKIST
Will you carry my products in your shop?
Thanks so much for your interest in Modern Mystic Shop! We aren’t currently accepting any new vendors at this time, but you can always reach out to us so we can keep you on file for later. Send us an email to Julie@modernmysticshop.com and include your website or instagram link, linesheet, photos of your products, and wholesale pricing.
How can I sell your products in my shop?
Thanks so much for your interest in our Modern Mystic Shop products! We don’t currently offer wholesale, but we are planning to re-launch our wholesale program in the near future. Keep in touch by signing up for our newsletter or reach out to email@example.com for more information.
I can’t wait that long! What can I get for my shop now?
You can carry our amazing book that includes candles, incense, and ritual oil! Spells for the Modern Mystic: A Ritual Guidebook and Spell-Casting Kit by Kelley Knight and Brandon Knight is available from HarperCollins.
Where can I get a tarot reading?
We offer tarot readings virtually anytime and in-person readings at our Atlanta location in Ponce City Market. In person readings are available every Friday, Saturday, and Sunday from noon to eight o’clock pm.
We don’t currently have an on-site reader for our New York location, but we offer tarot and astrology pop-ups in our space. We announce pop-ups via Instagram stories so please give us a follow @modernmystic_shop.
How can I book a reading with you?
You can book a virtual reading or in-person reading at our Atlanta location by visiting https://modernmystictarot.com and clicking “Book Now”. You can pick from our amazing readers and then select your appointment duration, date and time.
Can I cancel or reschedule my tarot reading?
We understand that sometimes life happens and you need to cancel or reschedule. That’s ok! You can cancel your appointment or reschedule with at least 24 hours advance notice. Look for your confirmation email for your tarot appointment. At the bottom of the email you’ll find a link to reschedule or cancel. Same day cancellations will not be refunded.
Having trouble finding it? You can reach our tarot team at firstname.lastname@example.org.
How do I book readers for an event I’m hosting?
Interested in having our readers at your event? No problem! Send us an email at email@example.com with a little information about your event including the location. We’ll get back to you with more information.
I have an appointment, but I can’t find the zoom link. What should I do?
If you scheduled a virtual appointment and it has been confirmed, you will receive an email with the zoom link in it (always check your spam folder, just in case). If you’re still unable to locate your zoom link, you can either email firstname.lastname@example.org for assistance, or respond to the confirmation text you received. Please check for your link prior to your reading time to give our team time to respond.
My reader never showed up to our zoom meeting.
We try our best to give you the best tarot experience every time, but every once in a while technical errors can occur. If you have any trouble with your reading, please respond to your confirmation text message or email email@example.com.
My tarot reader canceled my appointment. Will I get a refund?
While it’s very rare that your reader will cancel a confirmed appointment, don’t worry - you’ll be refunded immediately and you can schedule a new appointment. Please give 5-7 days for the refund to be reflected by your bank.
I wasn’t happy with the outcome of my reading. Can I get a refund?
Sometimes the cards don’t say what we want to hear. Try to keep in mind that this is just one perspective and you have the free will to determine your own path. We don’t offer refunds for readings.
What are your store hours?
We are open every Monday - Saturday from 11:00 am - 9:00 pm andSunday from 12:00 pm - 8:00 pm. We are closed on Thanksgiving and Christmas Day, but we’re open for every other major holiday! Come by and visit us.
We are open every Wednesday and Thursday from noon to 6:00 pm. We’re open every Friday, Saturday, and Sunday from noon to 7:00 pm. We are closed Monday and Tuesday each week.
We are closed on Thanksgiving and Christmas Day, but we’re open for every other major holiday! Come by and visit us.
Where are you located?
We are located inside of Ponce City Market, on the second floor above the Food Hall. Our address is 675 Ponce de Leon Ave NE N214 Atlanta, GA 30308.
We are located in Nolita (that’s short for North of Little Italy, if you’re visiting) at 248 Elizabeth St. New York, NY 10012.
What’s your in store refund policy?
In order to maintain the integrity of our products, all sales are final except for CBD products which are eligible for an exchange or refund within 30 days of purchase. Once our products leave the store with you, they’ve found their forever home.
Why didn’t I get a copy of my receipt?
While we don’t offer printed receipts in our store (save the trees!), we do email a copy of the receipt. If you declined to give your email address, or you can’t find the receipt in your inbox (don’t forget to check your spam folder), send an email to firstname.lastname@example.org and we’ll send a copy.
Do you offer in person tarot readings?
We do! For more information on tarot readings, please read our Tarot FAQ section or go to www.modernmystictarot.com for more information.
We don’t have tarot readers consistently in our Nolita space. That doesn’t mean you can’t get an amazing reading from our wonderful team! You can still get a virtual reading at www.modernmystictarot.com
We occasionally offer pop-up tarot, astrology and Runes readings. We announce pop-ups on Instagram, so give us a follow @modernmystic_shop.
Can I still experience Sunday School?
While we no longer offer a live version of Sunday School in the shop, we still have hours and hours of recordings available for free on our podcast! Just search for Sunday School at Modern Mystic Shop on your favorite podcast app, or find us here https://podcasts.apple.com/us/podcast/sunday-school-at-modern-mystic-shop/id1416345115